男子一年在4S店用餐超260次還帶飯盒打包，被“拉黑”

近日，有博主在短視頻平臺(tái)中發(fā)布兩則內(nèi)容為“幫粉絲處理吃飯糾紛”的視頻，引發(fā)關(guān)注。視頻中，一名龐姓男子自稱與合肥某4S店存在糾紛，其車輛被4S店“拉黑”不準(zhǔn)進(jìn)入，其本人與店內(nèi)銷售人員產(chǎn)生肢體沖突。

A dispute between a car owner and a 4S dealership (a full-service auto sales and maintenance center) in Hefei, Anhui province, has drawn widespread attention online after a blogger posted videos about the case.

龐先生在視頻中自稱，其2024年9月在該4S店購(gòu)車，客服人員稱可以免費(fèi)洗車、充電、吃飯。2026年3月，龐先生因充電問(wèn)題與店員發(fā)生言語(yǔ)及肢體沖突，雙方報(bào)警處理。龐先生還自稱，有店員在電話中對(duì)其家人進(jìn)行威脅。最終龐先生的車輛被4S店“拉黑”，無(wú)法享受任何服務(wù)。

In the clips, a man surnamed Pang said he had been banned from the dealership where he bought a car in September 2024. He claimed the dealership had promised free car washes, charging and meals, but the situation escalated in March 2026 when a dispute over charging access led to a physical altercation and police involvement.

Pang also alleged that a staff member had threatened his family. He said his vehicle has since been "blacklisted", preventing further services.

視頻中，該4S店銷售經(jīng)理稱，此前曾安排客服經(jīng)理與龐先生專人對(duì)接，龐先生在店內(nèi)（接受）服務(wù)的頻次、內(nèi)容已經(jīng)遠(yuǎn)超正常的服務(wù)范圍。在此基礎(chǔ)上，雙方依然有數(shù)次矛盾升級(jí)，龐先生僅在其店內(nèi)報(bào)警就不下于6次。

此外，該4S店銷售經(jīng)理還表示，去年龐先生到店用餐超260次，并攜帶飯盒打包帶走，甚至還把自己家里的電動(dòng)車放在后備箱，帶到店內(nèi)員工充電區(qū)來(lái)充電。

The dealership's sales manager offered a different account, saying Pang's requests had exceeded normal service expectations despite being handled by a dedicated staff member. Pang reportedly called police to the dealership at least six times.

Over the past year, Pang allegedly dined at the dealership more than 260 times, sometimes bringing containers to take food away, and used its employee charging facilities for an electric scooter he transported in his car.

今年3月份，雙方矛盾再次升級(jí)，原因系龐先生將車輛停到店內(nèi)新車交付區(qū)域充電，員工讓龐先生將車挪走，雙方發(fā)生沖突。對(duì)此龐先生稱，他確實(shí)用了充電（給自家電動(dòng)車），但“沒(méi)人告訴我不能充”，之所以多次來(lái)店里充電、吃飯，是因?yàn)椤肮ぷ鞯牡胤诫x這很近”。

Tensions escalated again in March when Pang parked in an area reserved for new car deliveries to charge his vehicle, leading to another confrontation. Pang said he had not been told he could not charge his scooter and explained his frequent visits by noting, "I work nearby."

視頻顯示，4S店工作人員與龐先生口頭上達(dá)成約定，稱一次性買斷龐先生的所有保養(yǎng)券、維修基金，門店與龐先生此后不產(chǎn)生任何交集。但最終該協(xié)議仍未能達(dá)成。

The two sides reportedly attempted to reach a settlement, with the dealership offering to buy back Pang's vouchers and service funds in exchange for ending their business relationship, but no agreement was reached.

該事件在網(wǎng)絡(luò)引發(fā)熱議，網(wǎng)友觀點(diǎn)不一。

據(jù)紅星新聞消息，3月18日，記者聯(lián)系到該家4S店，一名工作人員稱事情基本就是視頻中的情況。該家4S店一名售后服務(wù)人員稱，該店確實(shí)提供免費(fèi)用餐、洗車、充電等服務(wù)。

另?yè)?jù)華商報(bào)二三里資訊報(bào)道，該4S店工作人員介紹，免費(fèi)用餐、洗車、充電是門店特色服務(wù)，沒(méi)有書面規(guī)定，也無(wú)次數(shù)限制。只要到店維保、咨詢、購(gòu)車的人員，午飯時(shí)間均可免費(fèi)就餐。

對(duì)此，你怎么看？

來(lái)源：橙柿互動(dòng)·都市快報(bào)綜合紅星新聞、中安在線

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